Business Change Management
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Customers

Customer Quotes

Global Crossing
"Ergo provided Global Crossing with highly experienced and skilled individuals who stepped up to the challenge wholeheartedly. They demonstrated excellent leadership and team building skills, and a confident, but open and honest approach to management. They were not constrained by any one management methodology, but in fact used a range of management techniques to suit the occasion, at all times maintaining full control of the situation. You have to move fast in this business and Global Crossing have definitely benefited from having Ergo on the team."
Jim Rich, Senior Vice President, Enterprise Solutions, Global Crossing


sm-end-2-end.de AG
"Ergo helped us deploy a cutting edge service management solution to manage key e-business services for HypoVereinsbank. Ergo consultants worked hard to deploy this complex technology within tight timescales and across multiple geographic locations - from Munich to New York. I would absolutely recommend Ergo for their professionalism and technical excellence."
Peter Voit, Professional Services Director, sm-end-2-end.de AG


English Sports Council
"They (the Ergo consultants) created an environment in which people felt comfortable to openly and honestly appraise the current service. This was described by someone as blowing away the cobwebs. They led the construction of a plan that people believed in and were eager to make work. Staff were motivated to make simple changes immediately and this has led to positive feedback from customers."
Rose Flavin, IT Head, English Sports Council


London Stock Exchange
"I was in charge of the London Stock Exchange's two programmes to introduce rolling settlement to the UK securities industry and the final programme to transfer the UK's central settlement systems from the Exchange to CRESTCo. For activities that were so fundamental to the well being of the UK's multi-billion pound securities industry, all three multi-project programmes required excellent project management. Over three years, every time, critical activity was delivered on time. The Ergo consultant's influence in all project management functions was a prime factor in the total success of all three programmes."
Bernard M Till, Settlement Transition Programme Manager, London Stock Exchange


Prudential Assurance
"An objective, thorough and robust approach to driving projects to success. A particular highlight is the strategy for acceptance and readiness of change, which drives clarity and buy-in from the impacted areas. The record of repeat business speaks for itself."
Dennis Ratcliff, Workflow and Image Programme Manager, Prudential

"Ergo's approach is both robust and dynamic. These were essential skills for forging our high profile Point of Sale project out of the idea stage and through to delivery. Ergo's Programme Director is a complete leader, defending his team from the outside world but having a robust mutual respect with the team members. He was also able to use his experience to ably manage PwC as 3rd party developers. A very successful and enjoyable project."
John Prout, Sales Director, Prudential


IBM/Tivoli
"Ergo supported us in many major installations across Europe at a critical period in our growth. This support covered everything from technical installation to programme management. We found them to be particularly effective in short term work including project audits/recovery plans and preparation of business cases. I viewed them as an extended workforce. The relationship was open and honest our trust was never abused. I would have no hesitation in recommending their services."
Rob Amor - Director of Professional Services - IBM/Tivoli


iMediation
"I use Ergo for technical consultancy in some of our most strategic accounts. They were selected because of the reputations of the individuals involved. Their technical expertise is of the highest order, this coupled with a strong business and project management skill set gives me great confidence. This is an organisation that I have great trust in, my needs and requirements are understood and satisfied."
Phil Dyer - World WideVice President of Professional Services - iMediation.


Virgin.Net
"Ergo's consultants displayed great technical ability and could clearly apply lateral thinking when trying to get round the product limitations that they faced. Virgin.net is the UK's no. 1 entertainment and leisure online service; we have very high standards, and the flexibility and skills of the Ergo consultants was greatly appreciated"
Daniel Hülsmann, Development & Production Director, Virgin.net.


Schroders Pension Services Limited
"I have been particularly impressed by the high standard of the development team. They have shown a commitment to understanding our business and to the delivery of a high quality solution that is unusual even in a in-house team. They have also been generous with their time in developing and transferring skills to my own staff. This has been much appreciated."
Kippa Alliston, Chairman, Schroders Pension Services Limited.


Scottish Equitable
"Ergo were engaged to perform a review of our £120M business change programme as a consequence of the recommendations we reduced planned investment spend by a significant amount and revamped our governance procedures. We have extended their engagement to the management of two key projects, a web based development and a package implementation. Both projects span the detailed technical and business aspects of the change. I think it is this hybrid skill set plus the ease of integration with our management and staff that differentiate them. I would have no hesitation in recommending their services to others."
Kathleen Moore - Programme Manager (Business Change Programme).

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