Business Change Management
Consultancy and Solutions

Managing Successful Programmes (MSP™) Course Content

This course is accredited by the APM Group against the MSP syllabus for Foundation and Practitioner levels and includes the following topics:

MSP INTRODUCTION AND OVERVIEW

What is a programme? What is programme management? Terminology? The structure of MSP.

MSP FRAMEWORK AND CONCEPTS

Principles, governance themes, transformational flow, management strategies and plans.

VISION

What is a 'vision'? What makes a good Vision Statement?

IDENTIFYING A PROGRAMME

What is a Programme Mandate? Linking to Policy and Strategy. Preparing a Programme Brief. Planning to Define the Programme.

BLUEPRINT DESIGN AND DELIVERY

What is a Blueprint, and what does it contain? Developing a Blueprint from the Vision Statement.

DEFINING A PROGRAMME

Creating a Programme Definition Document (including the Project Dossier, the Programme Plan and the Programme Business Case).

PLANNING AND CONTROL

What is a Programme Plan and how is it developed? The Project Dossier. Resourcing and scheduling.

BENEFITS REALISATION MANAGEMENT

The key driver for the programme. How benefits realisation links to achieving strategic objectives. Outcome relationship models and Benefit Maps. Planning for benefits realisation.

THE BUSINESS CASE

Developing, managing and reviewing the programme's Business Case.

ORGANISATION AND THE PROGRAMME OFFICE

Organisation and leadership. Organisational structure, the key roles and their responsibilities.

What is a Programme Office and what service does it provide.

LEADERSHIP AND STAKEHOLDER ENGAGEMENT

Leadership as opposed to management. How 'leaders' actively engage stakeholders. Analysing and engaging with stakeholders. Stakeholder map and communication plan.

MANAGING THE TRANCHES

Implementing governance arrangements. Establishing tranches. Managing risks and issues.

DELIVERING THE CAPABILITY AND REALISING THE BENEFITS

Co-ordinating and managing projects on the Project Dossier. Starting and closing projects. Maintaining alignment with the programme. Ensuring that project outputs are fit for purpose and can be integrated into operations, so that benefits can be realised. Pre-transition, transition and post-transition activities.

QUALITY MANAGEMENT

Critical Success Factors. The scope of programme quality management. Quality processes. Configuration Management. Quality Management Strategy and Plan. Information Management Strategy and Plan.

RISK MANAGEMENT AND ISSUE RESOLUTION

Principles, approach and strategy for managing risks and resolving issues.

Managing and controlling changes in programmes.

CLOSING A PROGRAMME

Formal confirmation of completion. Finalising programme information. Confirming closure.

Following the scheduled training covering all of the content shown above, the course includes the following exams:

FOUNDATION EXAM 16.00 on Day 4

Closed-book; multiple-choice; 40 minutes; 50 questions; 50% to pass, 60% to qualify for the Practitioner exam.

PRACTITIONER EXAM 09.15 on Day 5

Closed-book; objectively-marked; 2 hours 30 minutes; 9 questions (in parts); 50% to pass

Note : Practitioner delegates will have additional work set on the evening of Day 4, and an Exam Preparation session prior to the Practitioner Exam on Day 5.

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